1. Introduction
Fu88 is a trusted online gaming and Sports Betting platform in Bangladesh. We believe protecting our users' personal data is not only a legal obligation — it is an ethical commitment. This Privacy Policy explains in detail how fu88 collects, stores, uses, and safeguards your data.
By using the fu88 website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully before you start using the platform. If you have any questions, our support team is always here to help.
This Privacy Policy applies to all fu88 services — including the website, mobile app, live chat, and email communications.
2. What information we collect
Fu88 collects only the information needed to deliver platform services, maintain security, and meet legal obligations. We do not collect excessive or unnecessary data.
Personal Information
- Full name & date of birth (for age verification)
- Email address and mobile number
- Residential address (required for KYC verification)
- National ID or passport details (for verification purposes)
- Username & password (stored in encrypted form)
Financial Information
- Payment method type (Mobile Banking, Nagad, Rocket, etc.)
- Transaction history & amounts
- Records of deposits and withdrawals
Please note: Your full payment account number or PIN is never stored on fu88 servers.
Technical Information
- IP address and device type
- Browser & operating system information
- Session duration & page visit logs
- Login and logout time & date
- Cookie and local storage data
| Types of Data | Reason for Collection | Mandatory |
|---|---|---|
| Name & Date of Birth | Age & Identity Verification | Yes |
| Email & Phone | Contact & OTP Verification | Yes |
| Payment Information | Transaction Processing | Yes |
| IP address | Security & Fraud Prevention | Automatic |
| Gaming History | Responsible Gaming Monitoring | Automatic |
| Cookie Data | Session Management | Optional |
3. How Your Data Is Used
Fu88 uses the information it collects for the following purposes. Each purpose is specific and directly related to improving the experience we provide.
Service Delivery & Operations
- To create and manage your account
- To process deposits and withdrawals
- To personalize your gaming experience
- To provide customer support
- To send promotions and bonus offers (with your consent)
Security & Legal Compliance
- To detect and prevent fraud and dishonest activity
- To comply with Anti-Money Laundering (AML) regulations
- To enforce age verification and responsible gaming policies
- To provide information upon request from legal authorities
- To keep records as evidence for dispute resolution
If you no longer wish to receive marketing emails or SMS, you can opt out at any time by contacting support. Please note that essential account-related messages cannot be turned off.
4. How Long We Retain Your Data
Fu88 retains your data only for as long as necessary. Your information is stored while your account remains active. After account closure, certain data may be kept for a defined period to meet legal and regulatory requirements.
Data Retention Period
- Transaction & Financial Records: Up to 5 years (as required by AML regulations)
- KYC Verification Documents: 3 years after account closure
- Gaming History and Logs: 2 years
- Customer Support Contact: 1 year
- Cookie Data: Automatically deleted when the session ends
- Marketing Preferences: Effective immediately upon opt-out
After the retention period, your data is securely destroyed or anonymized so that it can no longer be used to identify you.
5. Sharing Data with Third Parties
Fu88 never sells your personal information or shares it with advertisers. Where trusted third parties are needed to deliver our services, only limited data is shared with them.
When information is shared with third parties
- Payment Processor: To process transactions via Mobile Banking, Nagad, or Rocket
- Identity Verification Service: To complete the KYC process
- Game Software Providers: Limited data for game operations
- Legal Authorities: When required by a legal order or investigation
- Audit Body: For regular audits required to maintain licensing
All data shared with third parties is covered by strict confidentiality agreements. They may only use the data for the specified purpose and are not permitted to use it for anything else.
6. Cookie Policy
Fu88 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
Cookie Types and Purposes
- Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled
- Functional Cookies: Remembering your language preference, theme settings, and personal preferences
- Analytics Cookies: To understand which parts of the site are used most — optional
You can disable optional cookies through your browser settings. However, disabling essential cookies may prevent some fu88 features from working properly.
7. Your Data Rights
Every fu88 user has clear rights over their own data. We respect those rights and are here to help you exercise them.
Your Rights
- Right to Access: You can request to know what information fu88 holds about you
- Right to Rectification: You can correct any inaccurate or outdated information
- Right to Erasure: You can request that your data be deleted under certain conditions
- Right to Restrict Processing: You can restrict how your data is used for specific purposes
- Right to Portability: You can receive your data in a specified format
- Right to Object: You can opt out of marketing communications
To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. Please note that some data may not be deleted due to legal obligations.
8. Security Measures
Fu88 uses industry-standard technology to keep your data secure. Our security team monitors systems 24/7 and responds immediately to any suspicious activity.
Security Technologies & Practices
- 256-bit SSL/TLS encryption — applied to all data transfers
- Two-Factor Authentication (2FA)
- Firewall & DDoS Protection
- Regular Security Audits & Penetration Testing
- Data protection training for all staff
- Physical security measures at data centers
Fu88 will never ask for your password, OTP, or banking details by email or phone. If anyone asks for this kind of information, it is a scam — please contact our support team immediately.
9. Policy Changes
Fu88 may update this Privacy Policy from time to time. If significant changes are made, we will notify you in advance via email or an in-platform notification.
Continuing to use the platform after any changes will be taken as your acceptance of the updated policy. We recommend checking this page regularly. The date of the latest update will always be shown at the top of the page.
Previous versions of this policy are kept on file with our support team. If you need to review an older version, please get in touch with us.
10. Contact
For any questions, complaints, or requests to exercise your data rights regarding this Privacy Policy, please contact the fu88 support team. We typically respond within 24 to 48 hours.
Contact Method
- Email: [email protected]
- Live Chat: Available 24/7 via website or app
- Support Portal: Log in to your account and submit a ticket
Fu88 takes all privacy-related requests seriously and is committed to resolving them within the designated timeframe. The security of your data is our top priority.